A troubleshooting guide to support a user that has bought a course but is unable to access the course.

Client buys a product, but does not receive a "Log In" or "Get Started" Email

Check the client record in Infusionsoft. Look up the client and:

1. Check that the client has the proper tag

2. Check that the campaign fired off

3. Look at the status of the campaign

4. Notice any warning?

5. Look at email status of client (CLICK HERE - for a guide on opting in/out your contacts)