Customer Service Resources

Your site is live. You have students moving through your courses and those students are going to need your enthusiasm, guidance and support. 

Customer Service Instructions

https://www.clientengagementacademy.com/knowledge/troubleshooting-customer  

Going Live - Addressing Customer Issues Once Your Site is Live

https://www.clientengagementacademy.com/knowledge/going-live-addressing-customer-issues-once-your-site-is-live

Adding Students to Your Courses

https://www.clientengagementacademy.com/knowledge/infusionsoft-how-to-add-a-user-and-tag-them-to-start-the-course

Infusionsoft - Blocking User Access - PAYF, SUSP & CANC Tags

https://www.clientengagementacademy.com/knowledge/infusionsoft-blocking-user-access-payf-susp-canc-tags

Three ways to submit a ticket

1. Fill out the form in the following link: 

https://share.hsforms.com/1_bgoGXyIRq29uR0httly5A1emgl

2. Ticket icon is accessible through your site administrator

Here is a video walk through explaining the process:

https://ceahelp.fleeq.io/l/5r3t707p3m-7wf64yirqj  

• If you are logged in to your site as site admin, you will notice the following floating icon appear in the bottom left-hand corner of your site on all pages

• Click on the icon and it will take you to directly to a form in which you use to share your issue or request. You will receive an automatic reply once your ticket is received by the team.  

3. Email CEA at tickets@clientengagementacademy.com

• If you email us, the subject line will become the ticket name and the email body will be the description.  

• Please include the URL of the page with the issue or request and also a screenshot so that we can get started right away. You will receive an automatic reply once your ticket is received by the team. 

• This option is added for it's convenience factor but should be used minimally since more details will probably need to be requested after initial submission.